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Achieving quality of service through the abilities
of our people
Our positive quality culture is based on the experience,
commitment, education and training of staff at all levels.
The criteria for our Quality System
is to :::
o Focus on client and customer expectations.
o Establishment of best practices.
o Maximise existing successful policies and procedures
and evaluate their continued use.
o Focus on food and service.
o Structured management support to on site requirements.
o Regular review of operations with client.
o Monitoring our supplier's performances in achieving
quality aims.
o The improvement of capabilities and success through
education, training and development, to achieve excellence
in all areas of our operations.
Comment cards are readily available in the dining room,
and upon client agreement also in other central areas.
The above methods will generate
constant action planning and customer feedback to instil
the feeling amongst our customers of "being
listened to". |
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